/training/seminars/effectively-communicating-in-the-moment.aspx
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Seminar #2031 Classroom
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Feel empowered when called upon to “stand and deliver” in spontaneous moments

It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen.

Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations. You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors.

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Schedule

  • [2] days
  • [2] days - $2,195 Non Members
  • [2] days - $1,995 AMA Members
  • [2] days - $1,889 GSA
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Credits

1.2 CEU

The course packet will provide all curriculum information necessary to demonstrate the value of the program.

Schedule

We have 10 scheduled sessions located nationwide starting between 9/20/2018 - 5/2/2019

Attendees  
Sep 20, 2018 - Sep 21, 2018 2 Days
Oct 15, 2018 - Oct 16, 2018 2 Days
Nov 8, 2018 - Nov 9, 2018 2 Days
Dec 3, 2018 - Dec 4, 2018 2 Days
Dec 10, 2018 - Dec 11, 2018 2 Days
Jan 28, 2019 - Jan 29, 2019 2 Days
Feb 21, 2019 - Feb 22, 2019 2 Days
Mar 18, 2019 - Mar 19, 2019 2 Days
Apr 25, 2019 - Apr 26, 2019 2 Days
May 2, 2019 - May 3, 2019 2 Days
Registering more than 4  people, please call 1-877-566-9441.

How You Will Benefit

  • Manage stress in difficult impromptu interactions
  • Cashmere Cashmere Dyed Space Dyed Crew Space Dyed Cashmere Crew Space Crew Cashmere Organize and frame responses using mental templates
  • Develop behaviors that convey professionalism
  • Assess your professional strengths and opportunities when communicating in the moment
  • Apply preemptive mindfulness to bring out your best self
  • Employ listener analysis to frame messages
  • Use in-the-moment strategies to organize your thinking
  • Integrate impactful nonverbal delivery behaviors into your in-the-moment communications

What You Will Cover

  • Assessing your in-the-moment communication needs
  • Reviewing a listener-centered approach to organizing your ideas in the moment
  • Starting strong: preemptive emotional/physical tools for stress management
  • Learning tools and strategies for rapid communication 
  • Applying nonverbal behaviors that exude confidence and competence
  • Applying new in-the-moment mental templates
  • Identifying stalling techniques that don’t erode credibility
  • Exploring situational in-the-moment communication
  • Recognizing the power of questions to build focused and succinct in-the-moment responses
  • Reviewing approaches to use in five common workplace in-the-moment communication situations
  • Understanding how social media, texting and emailing relate to in-the-moment communications
  • Handling hostile questions assertively and professionally
  • Handling mediated in-the-moment communication on phone calls, in videoconferences and on conference calls
  • Exploring and practicing small talk in social or business networking events

Who Should Attend

All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.
 

Additional Information

Ways to Register

 

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AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a   classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

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This offer cannot be combined with any other promotion. This offer does not apply to Global Knowledge seminars.

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SPECIAL SAVINGS

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Seminar Savings Pass—Perfect for 3 or more people.

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Training a small team or a large group? AMA’s Seminar Savings Pass offers a variety of options to maximize your budget while achieving your goals! This is a call-in offer only. Call 1-877-566-9441 and mention code LD8L.

SSP 3-Pack: Choose 3 AMA classroom or Live Online seminars in 6 months for $5,250.

SSP 6-Pack: Choose 6 AMA classroom or Live Online seminars in 12 months for $9,995.

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Looking to build your skills without breaking your budget? AMA’s Annual Savings Pass is exactly what you need to energize your career and make this your year. This is a call-in offer only.

ANNUAL PASS: Choose as many courses as you need from over 140 AMA Classroom Seminars, and all Live Online Seminars for $3,995. Call 1-877-566-9441 and mention code LDVY.
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Expand your knowledge and capabilities in one of six crucial skill areas and earn an AMA Certificate—an acknowledged standard of achievement and excellence. Get your certificate by successfully completing 3 designated AMA seminars within 24 months.

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Seminar Savings Pass

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3 Seminars for $4,995

Making your training dollars go further by sending as many as three people to AMA Seminars in a six-month period. This offer is applicable to all U.S. Classroom and Live Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Past purchases and other promotional offers are excluded. Prices are subject to change without notice.

Call 1-877-566-9441 and mention code LA3Y for additional questions and to register.

 

 

Payment Options

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AMA provides two online payment options for your convenience:

Charge my credit card: You can bill the seminar to a corporate or personal credit card.

Invoice me: AMA will send a bill directly to you or your company. Please note that some companies may require a purchase order be completed before they process an invoice.

Please call us at 1-877-566-9441 should you have any questions regarding our payment options.

 

 

 

 

 

 

 

 

 

 

Faculty Info

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AMA Faculty-the AMA Advantage

AMA seminars are led by senior executives, managers, authors, educators, consultants, course developers. And even CEOs!

AMA is distinguished by the quality of its faculty-men and women who are not just skilled platform speakers but industry experts who have achieved success in the corporate world. They are top business practitioners who have been in the trenches-and who bring their distinctive insights, practical experience and illuminating personal anecdotes to every AMA seminar session they lead.

Each of our course leaders has been selected from a pool of top candidates, has undergone rigorous AMA training and is periodically evaluated by AMA practice leaders. All bring with them many years of expertise...plus fresh new ideas and perspectives.

Our seminar leaders add value to every course not only through their practical, action-oriented presentations-but also through the expert advice they offer and the opportunities throughout the seminar session for the one-on-one mentoring critical to effective learning.

The AMA faculty...is the AMA advantage!

 

 

 

 

 

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Seminar Hours

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Seminar Hours and Attire

Q: What time does my seminar begin and end?

A: On the first morning, please arrive at 8:30 am to pick up your registration packet and room assignment. Seminars begin at 9:00 am and end at 5:00 pm, except on the last day. On the last day, seminars that run the full day begin at 9:00 am and end at 4:30 pm. Seminars that conclude with half day sessions end at 12:00 pm.

Q: What should I wear?

A: Casual business attire is appropriate. Note: room temperatures may vary so you may want to dress in layers. Travel and Accommodations

Q: Can AMA help me make travel arrangements?

A: AMA partners with leading travel organizations to offer participants special discounts when attending AMA seminars. Car Rentals - Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit www.hertz.com for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent. Hotels - Preferred pricing is available at hotels close to all seminar venues. Visit our travel page or call 1-877-566-9441 for information.

Q: Can AMA help me make hotel reservations?

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A: AMA does not arrange hotel accommodations. However, AMA has negotiated with certain hotels in some locations to hold a block of rooms for seminar participants for up to three weeks prior to your seminar start date. Look on your registration confirmation letter for a phone number for one of these hotels. When you call the hotel, mention you are an AMA seminar attendee to secure preferred rates, if available. We recommend you make your reservations early.

 

 

 

 

 

 

 

 

 

 

Travel Accommodations

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Q: Can AMA help me make travel arrangements?

A: Preferred hotel rates for AMA participants are available at all center locations, click on the city you are interested in:

Atlanta
New York
San Francisco
Washington, DC

For information about hotels near non-center locations, click on the "location" line highlighted in the registration section of each seminar description page or call 1-877-566-9441.

Q: Can AMA help me make hotel reservations?

A: Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit https://www.hertz.com/rentacar/index.jsp?bsc=t&targetPage=reservationOnHomepage.jsp for reservations online, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent.


 

 

Cancellation Policy

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Transfer, Cancellation and Refund Policy

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

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100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please call us at 1-800-262-9699.

 

 

Federal Government

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Q: Do federal government employees receive GSA pricing in seminars?
A:
Yes, federal government employees are eligible for special GSA pricing for many seminars. Call 1-877-566-9441 or visit our Government Services site for more information.

 

 

 

 

 

 

 

 

 

 

The Virtual Seminar Experience

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Preferred Member Pricing

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Choose the  AMA Membership plan that’s right for you and take advantage of its many exclusive benefits including Preferred Member Pricing on all AMA Seminars– at least 10% savings.

Preferred Member Pricing makes it possible for you or your entire organization to benefit from AMA’s world-class training.